Why I no longer recommend Hostgator

Or basically any other hosting company owned by EIG – check the full list here: http://en.wikipedia.org/wiki/Endurance_International_Group

Basically the bottom line is that their quality of service took a nose dive once they were acquired by EIG. Hosting outages, changes in customer support etc. I have friends who used Hostgator primarily even for reseller hosting and most of them have switched away from them or are in the process of moving away from them.

Are they the worst out there? No. But there are definitely better.

A few more reasons not to use Godaddy for Hosting

Remember my previous post on why you shouldn’t use Godaddy Hosting? Need a few more reasons to not use them for hosting?

September 10, 2012:
Thousands of websites went down for 6 hours including Godaddy’s own site due to a DNS error they made: http://techcrunch.com/2012/09/10/godaddy-outage-takes-down-millions-of-sites/

November 23, 2012:
Hacked Go Daddy sites infecting users with ransomware
http://nakedsecurity.sophos.com/2012/11/23/hacked-go-daddy-ransomware/

Why you shouldn’t use Godaddy Hosting

Just Say No to Godaddy Hosting

Just Say No to Godaddy HostingGodaddy Shared Hosting is possibly one of the worst hosting solutions available to you. I would highly recommend avoiding them for anything other than domain name registration.

Here’s why Godaddy’s hosting is horrendous:

Slows down websites: Sites that would normally be fast on other hosting may take longer to load. Why? Because your site is packed onto a server like a sardine (this is not quite accurate but gives you a nice visual.) Godaddy likes to overwork servers. Overworked servers mean that they are really putting more than an ideal number of accounts on one machine. An example I came up with while researching my article was 3900 websites for one IP address. And your sites speed can be affected by how many people are trying to access the other sites. They say that if you don’t like possible periods of slowness, you should upgrade to their VPD accounts. More on this in a minute.

Very limited simultaneous connections to your site or database: In the case of database driven sites there may be multiple simultaneous connections to the database for one visitor. The exact number is dependent on your site. If it’s WordPress, things like plugins or themes may utilize connections to the database. Too many connections will cause a “Connection timed out” response. And even if you have a basic website without a database, what if you go to a networking event or trade show and 50 or more people try to access your site at once? They might not be able to because of the lower setting on your account.

 

Lax (or complete lack of) WordPress security: This is a lengthy article but pretty much explains this perfectly.

 

Godaddy’s VPD (Virtual Private Dedicated) hosting is no better. A client of mine had been talked into a Godaddy VPD account by a reseller who was someone he knew. The Godaddy VPD hosting account couldn’t run his website because of a bloated control panel, it kept dropping offline. “Simple Control Panel” (otherwise known as TomCat on the server end) uses up most  of the memory available to the lowest level VPD plan. If you call godaddy up, they automatically suggest upgrading to the next VPD plan (see a trend here? Their solutions seem to be “Got a problem? Upgrade to a bigger plan with us.”) So if you’re smart you switch hosts. If you’re smart and stubborn and really want to stick with godaddy,  you find this:

And turn the control panel off so you have access to the expected amount of memory and you don’t have to upgrade. Then to add insult to injury, the root access you had to make these changes magically disappears. No root, no command line, no control panel, you’re pretty much up a creek with less than you get with shared hosting. And the site goes down from time to time for 15 minutes here and there.

Yay! Note the sarcasm. Yes this really happened.

So hopefully I’ve given you enough reasons to steer clear of Godaddy for any form of hosting plan. With that, what should you use? Well if you want to be a client of Fascination Design then I would recommend our hosting. If that’s not something you’re interested in then see our article on recommended hosting.

I can’t say these two things enough…

 

  1. BE SMART WITH YOUR PASSWORDS:
    1. Use a strong password for your email. Use a strong password for other accounts too but I want to emphasize email because people seem to forget that your email account can be used to reset other passwords AND contact everyone in your contacts list.
    2. Use different passwords for different accounts: “If you have ever used the same password in more than one place, you have reduced your overall safety record to whichever site had the lowest amount of protection.”
    3. and if you need to store a lot of passwords, use an encrypted database like lastpass.com, 1password or keepass. These password databases can also help you generate more secure passwords that utilize random letters, numbers, caps, and symbols.
  2. BACKUP YOUR DATA no matter where it’s located: computer, cloud, hosting. E-mail, contacts, even social networking data if it’s important to you. Back it up. There are different backup solutions but without going into specifics, think about external hard drives AND off-site storage.
The reason I bring these things is that having a secure password can help prevent your accounts from getting hacked. Or save your business by having backups if you do get hacked or have a computer system fail.

Can you recommend a hosting company?

Fascination Design offers managed hosting plans as outlined on our hosting page. Please talk to us before making a purchase as there are some additional technical benefits to using Fascination Design for hosting that are not listed. We’re not pushy about this, we just want to make sure you make an informed decision and also that you get hosting that will work for your needs.

If you desperately want to manage your own hosting however (or if you are working on a project with another designer/developer), our typical recommendations for small businesses include:

  • Verve Hosting: BEST for shared hosting aka small sites. Verve Hosting is actually a reseller for softlayer. Softlayer only does large accounts but it means that this reseller has a good quality server. Email support is better than phone support with Verve but they WILL take good care of you (though they will NOT build your website for you):
    https://cms.vervehosting.com/aff.php?aff=077
  • Liquidweb: BEST for VPS and Reseller:


These first two I’ve worked with closely in the past and they offer stellar customer support, uptime and more.


Tools for researching:


Several more good shared hosting options (not researched for VPS):


Others worth mentioning:
• https://www.softlayer.com Really heavy duty managed servers
• http://www.site5.com not their shared hosting but their higher level plans
• http://www.rapidvps.com/Cpanel-Shared-Hosting be sure to get a unique IP address with this one since their main IP is listed with spamhaus.
http://www.lunarpages.com/id/FascinationDesign [affiliate link] the research I did on this one they look decent. One recommendation from someone I know who liked them and one person said they didn’t (but wouldn’t go into detail which is why I’m still posting the affiliate link.)

These are affiliate links and Fascination Design will make a small amount of money if you order from them. They were chosen for their merit however. List last updated December 31 2013.

If you’re a 501c3 (and have the paperwork to prove it) we do also work with hosting companies that offer free quality hosting.  Talk to us and we’ll get you pointed in the right direction.

See also: Why I no longer recommend Hostgator.

Will you donate your services to our non-profit or church?

We actively seek out pro-bono projects that fit well with our working style and prefer to offer our services to a worthy cause after carefully researching it. We’re sorry that we can’t work pro-bono for everyone who asks.

If you’re a 501c3 (and have the paperwork to prove it) we do work with hosting companies that offer free hosting. What’s available does depend a bit on the size and server needs of the site.