15 minute Social Media Primer {worth sharing}

From After the Jump Episode 84, a quick primer on using or getting started with social media (facebook, twitter, instagram etc!)  http://www.heritageradionetwork.com/episodes/6587-After-the-Jump-Episode-84-Social-Media-Primer

afterthejumpcover170x170Listen to more from the After the Jump podcast series via:
itunes  || stitcher  ||  rss

The 5 Biggest Misconceptions About Using Instagram for Business {worth sharing}

Myths About Using Instagram for Business:

  1. It Only Works if You Sell Visual Products
  2. It’s Only for Big Brands
  3. It’s Only for Posting Photos
  4. Results Can’t be Measured
  5. Instagram can Sell Your Photos

Click through to the full article to see why these aren’t true and ways your business can start using instragram for business!!

https://blog.kissmetrics.com/biggest-misconceptions-about-instagram/

The new rich & the shift from buying stuff to buying into new ideas
{ worth sharing }

With each generation there’s a shift in shopping. Recently I read two excellent articles about the current shift for millennials from shopping to buy stuff to shopping to buy new ideas. I think this extends a little bit further into shopping to buy investment pieces as well. And to experience life or even buy experiences or travel instead of just filling a house with nicknacks. People don’t just want to keep up appearances when it means sacrificing too much of their own happiness anymore.

As with anything, it’s an over generalization too. There will be different segments of any age group that shops differently and even some of this mentality spreading to older and younger generations.

These articles are just one point of view but if you are a business owner you should be reading them and trying to understand them. Experience the world through other people’s eyes and understand what they value so you can continue to provide value through your business.

I find myself identifying with this generation because the day I reject change is the day I’ve given my business a set shelf life.

The New Rich by Garance Dore:
http://www.garancedore.fr/en/2014/12/09/the-new-rich/

Why Millennials don’t want to buy stuff: http://www.fastcompany.com/1842581/why-millennials-dont-want-buy-stuff

Read it. Absorb it. Try and understand it. Talk about it. Observe it around you!

 

 

Two useful pieces of information that Klout.com can give you

I would take Klout.com with a grain of salt. The Klout score matters less than some of the other data it can give you. I had previously posted some info back when Klout’s homepage looked a bit different. This is the update to that.

The two things I think Klout excels as as a tool (screen shot to illustrate):

  1. I can see if I have been slacking on my social media activity. If I see a see a significant drop I know I’m not doing enough. But keep in mind, if you take a vacation or a weekend off, Klout doesn’t know or care so I wouldn’t worry about little drops here and there.
  2. I can see if I’m neglecting any social media network that I meant to be putting some focus on. (Not all in this list are items I’m focused on but it’s good for an overview.)

Klout useful stats Oct 2014

You have to log into Klout.com in order to see the screen that I have attached but it’s the current view at https://klout.com/#/measure

PSA: Don’t feed the trolls – a boilerplate for moving the discussion away from social media

First let’s start with “what is a troll?”  http://en.wikipedia.org/wiki/Troll_(Internet)

The number on rule is “don’t feed the trolls.”  This doesn’t mean never respond but responses must be well thought out and diffusing. Nicer instead of simply defensive (but do not admit wrongdoing if there was no wrongdoing.)

Since some trolls will persist if you simply don’t respond, your next best bet is to move the conversation out of the public view when possible. But be aware that your private messages may get reposted publicly if a troll is particularly nasty.

Boilerplate for trying to get a troll into a private discussion:

“Can you email this and any additional information you have to our ___ department so it can be properly reviewed? Here’s the email address ________”

As for whether or not to delete a troll’s comments, the general rule of thumb is to leave it be. There are instances where deleting something (or more likely deleting something after a period of time) is ok but that decision has to be made on a per case basis.

Yes, they might have made false accusations that may make you look bad but your response can still be civil and indicate that you may be dealing with a potential crazy or that you are willing to deal with the situation if something IS actually wrong.

Example false complaint:

“You took a photo from my website. That’s not legal.” 

Example response to a false complaint:

“To the best of my knowledge all our photos come from the manufacturers, photos we’ve taken or stock photos aquired through proper channels. We take copyright ownership seriously. Can you email additional information and links to the photo in question to _________? We would be happy to review this.”

(Side note: You do know that you can’t take a photo from any random website and use it right? Just checking to make sure you do know that. Your staff should know that as well.)

When in doubt, don’t respond immediately or delete. Getting defensive or deleting the post will likely only make things worse.