I have an e-mail related question, you can help right?

This should go without saying but this is for customers who are using Fascination Design for hosting and e-mail.

There’s a very fine line between hosting / e-mail support which I do offer and computer support.  My business does not offer computer support and repair.

If you aren’t sure who to ask though, go ahead and ask me. I can determine where the problem is fairly quickly. If there is something actually wrong with your e-mail on our end, I will definately fix it. However if there is something wrong with your computer, your router, your cable or dsl modem I’ll probably say “time to call a computer tech.”

Again, no harm in asking, I just need to keep expectations reasonable since I can’t be free computer tech support for everyone!

Sketch to Done :: GreenUp & CleanUp animated graphic

I was working on an e-newsletter for the Southland Association featuring Earth Day & Great American Cleanup events. I wanted a great graphic at the top that caught your attention and summed up what the e-newsletter was going to be about.

I started with this idea on my dry erase board (the photo isn’t the best, sorry):

And made it into this:

Yes, this is in fact an animated gif. Normally animated gif files are tacky but this one is distinctive and allows for there to be movement in an e-newsletter. The file size is small and it presents well on mobile devices such as an iphone.

To see how the graphic looks in the  finished e-newsletter, click on the link below:

http://eepurl.com/dsU1D

Kindle for other devices like your mac or pc

Most iphone owners know that they can get an app to read their Kindle ebooks from their phones but did you know that there are apps for your computer and other devices as well? They don’t make it that easy to find so I’ve compiled a list with links for you here:

 

Or the whole family can be found here: http://amzn.to/dEVrNC

Also to note: Nook is available for different platforms as well.
http://www.barnesandnoble.com/u/free-nook-apps/379002321

Can you tell me what your hourly rate is?

I have stopped mentioning my per hour rate and just use it to calculate my estimates. Telling someone my hourly rate doesn’t give them any idea how much something is going to cost. It doesn’t tell you how long it’s going to take me to complete your project or the final cost.

Let me give you an example: Paying someone $10/hr for them to do the same thing in 40 hours is still more expensive than one hour at $100/hr. Would you rather pay $400 or would you rather pay $100? $10 per hour is “cheaper” but it can cost you more.

I have also over the years come to understand that the people who are adamant that they know the price per hour are often focused on how cheaply they can do something instead of the design helping them achieve their business goals and objectives. Cheap design is not the focus of Fascination Design and we will not be a good fit for your business if that is your focus. If all you are looking for is simply cheap design, you’re in the wrong place. We offer quality design at a fair price. 

I do however have an hourly consulting rate for brainstorming sessions and planning meetings to develop more in depth projects and marketing plans. Since these meetings are usually scheduled for a set amount of time, you’ll be able to figure out my hourly rate for those meetings.

Don’t forget, all new potential clients get their initial consultation, up to an hour, on the house so that I can learn more about your business and goals and you can ask me any questions you might have.

I worked with a past designer who estimated one thing and billed another. Do you have hidden fees?

I’ve seen this happen in some instances where a designer in unethical and in others where they just lacked communication skills. Either way, it’s not fair to you as the client to get this kind of surprise.

Our price quote is based on an hourly rate structure and estimated amount of time for the project we outline in detail on your project sheet. We have never gone over budget. If a client’s requests or changes would increase the price, we will give you a change order sheet so you can approve the changes and increase in budget.

Because we have no hidden fees, our initial quotes are sometimes higher than companies who don’t include all of their fees or a margin of error in their estimates.

Scam Alert : Domain Registry of America

Technically they are a legitimate domain name registrar, HOWEVER, do not send a payment to this company unless you are 100%, without a doubt, sure that your domain name is registered with them.

This company (and some others like them) collect information on when your domain name expires and sends you an “advertisement” that looks like an invoice. Their fees are higher than average AND their goal is tricking people into switching. Not a company I’m interested in ever doing business with.

Below is a current example of one of their “advertisements” with the domain name blurred out for privacy reasons. Front, back and envelope. Click for a larger view.

I don’t have time to meet, can’t you just design something?

You know your business in a way that no one else can so there is some amount of time required from you in order to create any design. We can hire a copywriter if you don’t have time and content but we can’t develop a design without talking to you.

You are hiring me for my expertise in design related matters. I wish I could also read minds from a distance but I can’t! Yet!  🙂

Can you give us a sample design so we can decide if we want to hire you?

Requesting creative services in advance of hiring is known as Speculative or “Spec Work.” Spec Work compromises the quality of work you are entitled to and also violates a long-standing ethical standard in the communication design profession worldwide.

The “American Institute of Graphic Arts”, as well as the “Graphic Artists Guild” and the “Graphic & Web Design Trade Customs” are in agreement and most graphic designers will not provide speculative designs as it places zero value on ones services.

Creating custom designs are not part of Fascination Design’s presale process. Design is a collaborative process with the client that is affected by a variety of factors and is not simply a flash of creative inspiration.

Speculative work takes time which creates lower profit margins. A business with less cash to invest back into the business means a worse product, worse service, and customers that don’t receive as many benefits as they could.

Here are some other ways to ease into the transition of working with us:

  • Ask for an estimate and try us out with a smaller project.
  • Or ask for us to break out the first step of a bigger project in an estimate.
  • Ask for references. We’ll check with some clients to make sure they aren’t too busy to talk and get you their contact info.
  • Review portfolio pieces of similar projects.
  • If we haven’t met with you already, we do offer an initial “getting to know you” meeting on the house. This can be a phone meeting if you don’t live nearby.

The AIGA (American Institute of Graphic Arts) on Spec work:
http://www.aiga.org/content.cfm/position-spec-work

“AIGA, the professional association for design, believes that professional designers should be compensated fairly for the value of their work and should negotiate the ownership or use rights of their intellectual and creative property through an engagement with clients.”

“Clients and designers knowingly engaged in spec work share an equal responsibility to understand the potential risks and rewards:

Clients risk compromised quality as little time, energy and thought can go into speculative work, which precludes the most important element of most design projects—the research, thoughtful consideration of alternatives, and development and testing of prototype designs. Designers risk being taken advantage of as some clients may see this as a way to get free work; it also diminishes the true economic value of the contribution designers make toward client’s objectives.

There are legal risks for both parties should aspects of intellectual property, trademark and trade-dress infringements become a factor.”

More info for businesses on spec work: