I have had a few clients who I have had to let go because they were consistently negative in all of their correspondence. It’s one thing to have a bad day but it’s too much of a drain on energy and focus when every incoming email is soul sucking whether something was done right or wrong.
Communication, collaboration and working well together is key to what we do.
If you just want to assign blame then we are clearly not working together to achieve the goals laid out at the beginning of the project. If I have done something wrong I will try and rectify it but I will not tolerate being used as a scapegoat as it indicates a complete lack of trust and respect.
Example of a negative response:
“This video tutorial is useless crap, there’s no sound so I can’t figure out what’s going on” and 5 days later after trying to help them troubleshoot it I get an email “I found the speakers in the closet, I plugged them in and can hear the video tutorial now.” Not even an apology.
Example of a positive way to respond:
“Are you sure this video tutorial has sound? Can you check on this?”