This should go without saying but this is for customers who are using Fascination Design for hosting and e-mail.
There’s a very fine line between hosting / e-mail support which I do offer and computer support. My business does not offer computer support and repair.
If you aren’t sure who to ask though, go ahead and ask me. I can determine where the problem is fairly quickly. If there is something actually wrong with your e-mail on our end, I will definately fix it. However if there is something wrong with your computer, your router, your cable or dsl modem I’ll probably say “time to call a computer tech.”
Again, no harm in asking, I just need to keep expectations reasonable since I can’t be free computer tech support for everyone!